@import url("https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=Plus+Jakarta+Sans:wght@400;500;600;700;800&display=swap");@tailwind base;@tailwind components;@tailwind utilities;:root{--stetson-green-primary:#006838;--stetson-green-hover:#005030;--stetson-green-light:#e6f4ed;--stetson-gold:#a3a954;--stetson-gold-light:#f4f7e6;--bg-primary:#fff;--bg-secondary:#f8fafb;--bg-tertiary:#f1f5f9;--card-bg:#fff;--card-border:#e2e8f0;--card-hover:#f8fafc;--text-primary:#1e293b;--text-secondary:#64748b;--text-tertiary:#94a3b8;--text-on-green:#fff;--status-success:#10b981;--status-success-bg:#d1fae5;--status-warning:#f59e0b;--status-warning-bg:#fef3c7;--status-error:#ef4444;--status-error-bg:#fee2e2;--status-info:#3b82f6;--status-info-bg:#dbeafe;--shadow-sm:0 1px 2px 0 rgba(0,0,0,.05);--shadow-md:0 4px 6px -1px rgba(0,0,0,.1);--shadow-lg:0 10px 15px -3px rgba(0,0,0,.1);--shadow-xl:0 20px 25px -5px rgba(0,0,0,.1);--border-radius-sm:0.375rem;--border-radius-md:0.5rem;--border-radius-lg:0.75rem;--border-radius-xl:1rem;--font-primary:"Inter",-apple-system,BlinkMacSystemFont,sans-serif;--font-display:"Plus Jakarta Sans","Inter",sans-serif;--font-mono:"JetBrains Mono","Fira Code",monospace;--text-xs:0.75rem;--text-sm:0.875rem;--text-base:1rem;--text-lg:1.125rem;--text-xl:1.25rem;--text-2xl:1.5rem;--text-3xl:1.875rem;--text-4xl:2.25rem;--text-5xl:3rem;--font-regular:400;--font-medium:500;--font-semibold:600;--font-bold:700;--font-extrabold:800;--leading-tight:1.25;--leading-normal:1.5;--leading-relaxed:1.75;--spacing-0:0;--spacing-1:0.25rem;--spacing-2:0.5rem;--spacing-3:0.75rem;--spacing-4:1rem;--spacing-5:1.25rem;--spacing-6:1.5rem;--spacing-8:2rem;--spacing-10:2.5rem;--spacing-12:3rem;--spacing-16:4rem;--spacing-20:5rem;--duration-fast:150ms;--duration-normal:250ms;--duration-slow:350ms;--duration-slower:500ms;--ease-in:cubic-bezier(0.4,0,1,1);--ease-out:cubic-bezier(0,0,0.2,1);--ease-in-out:cubic-bezier(0.4,0,0.2,1);--ease-spring:cubic-bezier(0.34,1.56,0.64,1)}[data-theme=dark]{--stetson-green-primary:#00a651;--stetson-green-hover:#00c95d;--stetson-green-light:#0a2817;--stetson-gold:#c4d164;--stetson-gold-light:#1c1f14;--bg-primary:#0f172a;--bg-secondary:#1e293b;--bg-tertiary:#334155;--card-bg:#1e293b;--card-border:#334155;--card-hover:#293548;--text-primary:#f1f5f9;--text-secondary:#cbd5e1;--text-tertiary:#94a3b8;--text-on-green:#fff;--status-success:#34d399;--status-success-bg:#064e3b;--status-warning:#fbbf24;--status-warning-bg:#78350f;--status-error:#f87171;--status-error-bg:#7f1d1d;--status-info:#60a5fa;--status-info-bg:#1e3a8a;--shadow-sm:0 1px 2px 0 rgba(0,0,0,.3);--shadow-md:0 4px 6px -1px rgba(0,0,0,.4);--shadow-lg:0 10px 15px -3px rgba(0,0,0,.5);--shadow-xl:0 20px 25px -5px rgba(0,0,0,.6)}*{box-sizing:border-box;padding:0;margin:0}html{font-family:var(--font-primary)}body,html{line-height:var(--leading-normal)}body{background-color:var(--bg-primary);color:var(--text-primary);font-size:var(--text-base);font-weight:var(--font-regular);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.app-container{display:flex;min-height:100vh}.main-container{flex:1 1;margin-left:16rem;min-height:100vh;transition:margin-left .3s ease}@media (max-width:768px){.main-container{margin-left:0!important}}.dashboard-layout{min-height:100vh;background:var(--bg-primary);padding:var(--spacing-6)}.dashboard-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-8);padding-bottom:var(--spacing-6);border-bottom:1px solid var(--card-border)}.dashboard-title{font-size:var(--text-3xl);font-weight:var(--font-bold);font-family:var(--font-display);color:var(--text-primary);margin:0}.dashboard-subtitle{font-size:var(--text-base);color:var(--text-secondary);margin-top:var(--spacing-1)}.header-actions{display:flex;align-items:center;gap:var(--spacing-4)}.time-selector{display:flex;gap:var(--spacing-2);background:var(--bg-secondary);padding:var(--spacing-1);border-radius:var(--border-radius-md)}.time-button{padding:var(--spacing-2) var(--spacing-4);border-radius:var(--border-radius-sm);border:none;background:transparent;color:var(--text-secondary);font-weight:var(--font-medium);cursor:pointer;transition:all var(--duration-fast) var(--ease-out)}.time-button:hover{color:var(--text-primary);background:var(--card-bg)}.time-button.active{background:var(--stetson-green-primary);color:var(--text-on-green)}.refresh-button{display:flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:var(--border-radius-md);border:1px solid var(--card-border);background:var(--card-bg);color:var(--text-primary);cursor:pointer;transition:all var(--duration-fast) var(--ease-out)}.refresh-button:hover{background:var(--card-hover);border-color:var(--stetson-green-primary)}.dashboard-content{max-width:1400px;margin:0 auto}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(250px,1fr));grid-gap:var(--spacing-6);gap:var(--spacing-6)}.stats-grid,.stats-grid-responsive{display:grid;margin-bottom:var(--spacing-8)}.stats-grid-responsive{grid-template-columns:repeat(3,1fr);grid-gap:var(--spacing-5);gap:var(--spacing-5)}@media (max-width:1024px){.stats-grid-responsive{grid-template-columns:repeat(2,1fr)}}@media (max-width:640px){.stats-grid-responsive{grid-template-columns:1fr;gap:var(--spacing-4)}.dashboard-header{flex-direction:column;align-items:flex-start;padding:var(--spacing-4)}.header-actions{width:100%;justify-content:space-between}.time-selector{flex:1 1}}.charts-row{display:grid;grid-template-columns:2fr 1fr;grid-gap:var(--spacing-6);gap:var(--spacing-6)}.charts-row,.data-section{margin-bottom:var(--spacing-8)}.dashboard-footer{text-align:center;padding:var(--spacing-8) 0;border-top:1px solid var(--card-border)}.footer-text{font-size:var(--text-lg);font-weight:var(--font-bold);color:var(--stetson-green-primary)}.stat-card{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--border-radius-lg);padding:var(--spacing-6);position:relative;overflow:hidden;transition:all var(--duration-normal) var(--ease-out)}.stat-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:3px;background:linear-gradient(90deg,var(--stetson-green-primary) 0,var(--stetson-gold) 100%);transform:scaleX(0);transform-origin:left;transition:transform var(--duration-slow) var(--ease-out)}.stat-card:hover:before{transform:scaleX(1)}.stat-card:hover{transform:translateY(-4px);box-shadow:var(--shadow-xl)}.stat-label{font-size:var(--text-sm);font-weight:var(--font-medium);text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary)}.stat-value{font-size:var(--text-4xl);font-weight:var(--font-bold);font-family:var(--font-display);line-height:var(--leading-tight);color:var(--text-primary);margin:var(--spacing-2) 0}.stat-trend{font-size:var(--text-sm);display:flex;align-items:center;gap:var(--spacing-2)}.trend-up{color:var(--status-success)}.trend-down{color:var(--status-error)}.trend-neutral{color:var(--text-tertiary)}.loading-spinner{width:32px;height:32px;border:3px solid var(--card-border);border-top-color:var(--stetson-green-primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(1turn)}}.theme-toggle{display:flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:var(--border-radius-md);background:var(--card-bg);border:1px solid var(--card-border);color:var(--text-primary);cursor:pointer;transition:all var(--duration-fast) var(--ease-out)}.theme-toggle:hover{background:var(--card-hover);border-color:var(--stetson-green-primary)}.theme-toggle:focus-visible{outline:2px solid var(--stetson-green-primary);outline-offset:2px}.live-activity-feed{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--border-radius-lg);overflow:hidden}.feed-header{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-4) var(--spacing-6);border-bottom:1px solid var(--card-border)}.live-indicator{width:8px;height:8px;background:var(--status-success);border-radius:50%;animation:pulse 2s ease-in-out infinite}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.5;transform:scale(1.2)}}.new-activity-badge{background:var(--stetson-green-primary);color:var(--text-on-green);font-size:var(--text-xs);font-weight:var(--font-semibold);padding:var(--spacing-1) var(--spacing-3);border-radius:var(--border-radius-md);cursor:pointer;transition:all var(--duration-fast) var(--ease-out)}.new-activity-badge:hover{background:var(--stetson-green-hover)}.feed-list{max-height:400px;overflow-y:auto;padding:var(--spacing-2)}.activity-item{display:flex;align-items:flex-start;gap:var(--spacing-3);padding:var(--spacing-3);border-radius:var(--border-radius-md);transition:background var(--duration-fast) var(--ease-out)}.activity-item:hover{background:var(--card-hover)}.activity-icon{width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:var(--border-radius-md);flex-shrink:0}.activity-content{flex:1 1;min-width:0}.activity-title{font-size:var(--text-sm);font-weight:var(--font-medium);margin-bottom:var(--spacing-1);color:var(--text-primary)}.activity-timestamp{font-size:var(--text-xs);display:flex;align-items:center;color:var(--text-tertiary)}.feed-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--spacing-12) var(--spacing-6);text-align:center}.chart-title{font-size:var(--text-lg);font-weight:var(--font-semibold);color:var(--text-primary);margin-bottom:var(--spacing-6);padding:var(--spacing-6) var(--spacing-6) 0}.chart-tooltip{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--border-radius-md);padding:var(--spacing-3) var(--spacing-4);box-shadow:var(--shadow-lg)}.tooltip-label{font-weight:var(--font-semibold);color:var(--text-primary);margin-bottom:var(--spacing-2)}.chart-legend{display:flex;gap:var(--spacing-6);padding:0 var(--spacing-6) var(--spacing-6);margin-top:var(--spacing-4)}.legend-item{display:flex;align-items:center;gap:var(--spacing-2);font-size:var(--text-sm);color:var(--text-secondary)}.legend-color{width:16px;height:16px;border-radius:var(--border-radius-sm)}@media (max-width:1024px){.charts-row{grid-template-columns:1fr}}@media (max-width:768px){.dashboard-layout{padding:var(--spacing-4)}.dashboard-header{flex-direction:column;align-items:flex-start;gap:var(--spacing-4)}.header-actions{width:100%;justify-content:space-between}.stats-grid{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){.live-indicator,.loading-spinner,.stat-card,.stat-card:before{animation:none;transition:none}}:focus-visible{outline:2px solid var(--stetson-green-primary);outline-offset:2px}@media (prefers-contrast:high){:root{--card-border:#000;--text-secondary:#000}[data-theme=dark]{--card-border:#fff;--text-secondary:#fff}}.card{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--border-radius-lg);box-shadow:var(--shadow-sm);transition:all var(--duration-normal) var(--ease-out)}.card:hover{box-shadow:var(--shadow-md)}.bg-card-bg{background-color:var(--card-bg)}.bg-card-bg-secondary{background-color:var(--bg-secondary)}.bg-card-hover{background-color:var(--card-hover)}.border-border{border-color:var(--card-border)}.text-text-primary{color:var(--text-primary)}.text-text-secondary{color:var(--text-secondary)}.text-text-tertiary{color:var(--text-tertiary)}.text-stetson-green-primary{color:var(--stetson-green-primary)}.bg-stetson-green-primary{background-color:var(--stetson-green-primary)}.border-stetson-green-primary{border-color:var(--stetson-green-primary)}.font-display{font-family:var(--font-display)}.line-clamp-2{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.data-section .card{padding:0}.escalation-list-container{padding:var(--spacing-8)}.placeholder-content{padding:var(--spacing-10);text-align:center;color:var(--text-secondary)}.placeholder-content svg{opacity:.5}.recent-conversations-list{display:flex;flex-direction:column;gap:var(--spacing-4)}.conversation-preview{padding:var(--spacing-5);border:1px solid var(--card-border);border-radius:var(--border-radius-md);transition:all var(--duration-fast) var(--ease-out);cursor:pointer;background:var(--bg-primary)}.conversation-preview:hover{background:var(--bg-secondary);border-color:var(--stetson-green-primary);transform:translateX(4px);box-shadow:var(--shadow-md)}.dashboard-content .card{min-height:200px}.chart-col-1 .card,.chart-col-2 .card{padding:0}.escalation-alert-card{display:flex;align-items:center;gap:var(--spacing-6);padding:var(--spacing-6);background:linear-gradient(120deg,rgba(163,169,84,.15),hsla(71,52%,94%,.25));border:2px solid var(--stetson-gold);border-radius:var(--border-radius-xl);box-shadow:var(--shadow-lg);cursor:pointer;transition:all var(--duration-normal) var(--ease-out);margin-bottom:var(--spacing-6)}.escalation-alert-card:hover{box-shadow:var(--shadow-xl);border-color:var(--stetson-green-primary)}.escalation-alert-icon{display:flex;align-items:center;justify-content:center;width:64px;height:64px;background:var(--stetson-gold);color:var(--bg-primary);border-radius:var(--border-radius-lg);flex-shrink:0}.escalation-alert-content{flex:1 1}.escalation-alert-count{font-size:3rem;font-weight:var(--font-bold);line-height:1;color:var(--stetson-gold);font-family:var(--font-display);margin-bottom:var(--spacing-1)}.escalation-alert-label{font-size:var(--text-lg);font-weight:var(--font-semibold);color:var(--text-primary)}.escalation-alert-arrow{color:var(--stetson-gold);flex-shrink:0;opacity:.7;transition:all var(--duration-fast) var(--ease-out)}.escalation-alert-card:hover .escalation-alert-arrow{opacity:1;transform:translateX(4px)}[data-theme=dark] .escalation-alert-card{background:radial-gradient(circle at top left,hsla(67,54%,61%,.2),rgba(28,31,20,.5));border-color:hsla(67,54%,61%,.6)}[data-theme=dark] .escalation-alert-icon{background:hsla(67,54%,61%,.9)}@media (max-width:640px){.escalation-alert-card{gap:var(--spacing-4);padding:var(--spacing-4)}.escalation-alert-icon{width:48px;height:48px}.escalation-alert-icon svg{width:24px;height:24px}.escalation-alert-count{font-size:2rem}.escalation-alert-label{font-size:var(--text-base)}}[data-theme=dark] .urgent-alert-block:hover{border-left-color:var(--stetson-gold)}.sidebar{position:fixed;left:0;top:0;height:100vh;background:var(--stetson-green-primary);color:#fff;z-index:1000;display:flex;flex-direction:column;overflow:hidden;box-shadow:var(--shadow-lg)}.sidebar-content{flex:1 1;display:flex;flex-direction:column;padding:var(--spacing-4) 0;overflow-y:auto;overflow-x:hidden}.sidebar-content::-webkit-scrollbar{width:4px}.sidebar-content::-webkit-scrollbar-track{background:hsla(0,0%,100%,.05)}.sidebar-content::-webkit-scrollbar-thumb{background:hsla(0,0%,100%,.2);border-radius:2px}.sidebar-toggle-btn{position:absolute;right:-12px;top:24px;width:24px;height:24px;background:#fff;color:var(--stetson-green-primary);border:none;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 2px 8px rgba(0,0,0,.15);transition:all .2s ease;z-index:10}.sidebar-toggle-btn:hover{transform:scale(1.1);box-shadow:0 4px 12px rgba(0,0,0,.2)}.sidebar-toggle-btn:active{transform:scale(.95)}.sidebar-logo{display:flex;align-items:center;gap:var(--spacing-3);padding:0 var(--spacing-4);margin-bottom:var(--spacing-6);text-decoration:none;color:#fff;transition:opacity .2s ease}.sidebar-logo:hover{opacity:.9}.sidebar.collapsed .sidebar-logo{justify-content:center;padding:0}.sidebar-logo-circle{min-width:40px;width:40px;height:40px;background:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 8px rgba(0,0,0,.1)}.sidebar-logo-img{width:32px;height:32px}.sidebar-logo-text{display:flex;flex-direction:column;gap:2px}.sidebar-logo-title{font-size:14px;font-weight:700;margin:0;line-height:1.2}.sidebar-logo-subtitle{font-size:11px;font-weight:400;margin:0;opacity:.8;line-height:1.2}.sidebar-nav{flex:1 1}.sidebar-nav-list{list-style:none;padding:0;margin:0}.sidebar-nav-item{display:flex;align-items:center;gap:var(--spacing-3);padding:var(--spacing-3) var(--spacing-4);margin:0 var(--spacing-2);color:#fff;text-decoration:none;border-radius:var(--border-radius-md);transition:all .2s ease;cursor:pointer;position:relative}.sidebar.collapsed .sidebar-nav-item{justify-content:center;padding:var(--spacing-3);margin:var(--spacing-1) var(--spacing-2)}.sidebar-nav-item:hover{background:hsla(0,0%,100%,.1)}.sidebar-nav-item.active{background:rgba(163,169,84,.3);font-weight:600}.sidebar-nav-item.active:before{content:"";position:absolute;left:0;top:20%;bottom:20%;width:3px;background:var(--stetson-gold);border-radius:0 2px 2px 0}.sidebar-nav-icon{display:flex;align-items:center;justify-content:center;min-width:20px}.sidebar-nav-label{flex:1 1;font-size:14px;font-weight:500;white-space:nowrap}.sidebar-nav-badge{background:#ef4444;color:#fff;font-size:11px;font-weight:600;padding:2px 6px;border-radius:10px;min-width:18px;text-align:center}.sidebar-footer{padding:var(--spacing-4);border-top:1px solid hsla(0,0%,100%,.1)}.sidebar-user{display:flex;align-items:center;gap:var(--spacing-3);padding:var(--spacing-2);border-radius:var(--border-radius-md);cursor:pointer;transition:background .2s ease}.sidebar-user:hover{background:hsla(0,0%,100%,.1)}.sidebar-user-avatar,.sidebar-user.collapsed{justify-content:center}.sidebar-user-avatar{min-width:32px;width:32px;height:32px;background:rgba(163,169,84,.3);border-radius:50%;display:flex;align-items:center;color:#fff}.sidebar-user-info{display:flex;flex-direction:column;gap:2px}.sidebar-user-name{font-size:13px;font-weight:600;margin:0;line-height:1.2}.sidebar-user-role{font-size:11px;font-weight:400;margin:0;opacity:.7;line-height:1.2}.sidebar-backdrop{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:999;display:none}.sidebar-mobile-toggle{position:fixed;top:16px;left:16px;width:44px;height:44px;background:var(--stetson-green-primary);color:#fff;border:none;border-radius:var(--border-radius-md);display:none;align-items:center;justify-content:center;cursor:pointer;z-index:998;box-shadow:var(--shadow-md);transition:all .2s 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